International Journal of Service Management and Sustainability (IJSMSust) is an official academic journal of Universiti Teknologi MARA (UiTM) Sarawak. It is a double-blind reviewed international scholarly journal which promotes cross-disciplinary research and managerial practices for sustainable service excellence. IJSMSust will be published twice a year (March & September) and the publisher is UiTM Press. There is no publication fee for this international refereed journal. IJSMSust is indexed in ASEAN Citation Index (ACI), MyCite, MyJurnal, and Google Scholar.