Aim & Scope

International Journal of Service Management and Sustainability (IJSMS)

Universiti Teknologi MARA Cawangan Sarawak

This journal aims to focus on service management and sustainability in order to leverage and sustain performance of the services sector as well as improve and sustain the quality of customer service (for all economic sectors), natural environment and quality of life.

This double-blind reviewed journal is published bi-annually in June and December. It is registered with Malaysia Citation Centre (MCC) and indexed in MyJurnal. The scope encompasses service management and sustainability for better performance of individuals, private and public organizations, the economy, government(s), nation(s), regions(s) and the natural environment. The service management and sustainability topics include but not limited to:

1. Service economy 18. Tourism and hospitality service
2. Customer service quality 19. Healthcare service
3. Sustainable service practices
20. Accounting and financial service
4. Service planning & strategy
21. Logistics & retailing service
5. Service product and innovations 22. ICT service
6. Services marketing 23. Professional service
7. Service integrity & ethics 24. Sports and recreational service
8. Service design
25. Social/Community service
9. Service environment & Servicescape 26. Public sector service management
10. Relationship marketing 27. Service dominant logic
11. Service value chain 28. Systems Thinking
12. Service culture 29. Human factor engineering/Kansei
13. Service operations management 30. Sustainability in service management
14. Supply chain management 31. Green service management
15. Human resource management 32. Other topics for service excellence
16. Corporate social responsibility
33. Quantitative methods for service
17. e-Services/e-Commerce